Cancellation & Right of Withdrawal Policy

1. Statutory Right of Withdrawal (Consumer Clients)

For natural person clients acting as non-professional consumers entering remote service agreements, a statutory withdrawal period of 14 calendar days applies from the date of contract conclusion, pursuant to Article L.221-18 of the French Consumer Code.

If the client expressly requests that advisory or scoping work begin prior to the expiration of this 14-day period, they retain their right to withdraw but remain liable to pay an amount proportional to the diagnostic or scoping services already performed up to the receipt of withdrawal notice.

2. Business-to-Business Engagements (B2B)

For contracts concluded between commercial entities (corporations, holdings, executives), cancellation and early termination terms are governed by the express stipulations of the Letter of Engagement and the provisions of the French Commercial Code:

• Client-Initiated Interruption: Analytical work already performed is billed pro-rata for recorded professional time, and initial deposits covering incurred immersion costs remain retained by the firm.
• Termination for Legitimate Cause: Either party may terminate the engagement in the event of material contractual breach by the other party following formal written notice that remains unaddressed for 15 days.

3. Notification Modalities

Any formal request to exercise withdrawal or termination rights must be sent in writing via registered letter with acknowledgment of receipt (LRAR) to:
CA Strategia – Legal Affairs
34 Rue Pierre Pérol, 19100 Brive-la-Gaillarde, France
Or via certified email to: [email protected]